SHIPPING POLICY
We ship professional Paintless Dent Repair (PDR) tools from Ukraine to the European Union (EU), the UK, and other countries worldwide. Every parcel includes tracking, and we carefully select a reliable shipping option based on your location.
Processing Time
All orders placed before 12:00 PM (Kyiv time) are processed and shipped the next business day. Orders placed on weekends or public holidays are processed on the next business day. If an item is temporarily out of stock, we will inform you and ship it as soon as it becomes available.
Shipping Within Ukraine
All domestic orders within Ukraine are shipped via Nova Poshta to the nearest branch. If delivery via Ukrposhta is preferred, simply mention it during checkout. Cash on delivery is available for orders within Ukraine when selecting the appropriate payment option.
Shipping to Europe (EU / EEA / UK)
We ship PDR tools to Europe using trusted postal and courier services, including Nova Poshta Global and Ukrposhta (service availability depends on destination and parcel size). If you are ordering from the EU or the UK, you can place your order directly on our website — we regularly ship to European customers and provide tracking for every parcel. If you need a specific shipping method (courier delivery, alternative carrier), please contact us before ordering — we will confirm options and cost individually. We deliver to most European countries, including EU and EEA destinations, with tracking provided for every shipment. Responsibility for delivery via third-party transport (bus courier) is transferred to the customer upon dispatch.
However, estimated delivery times are provided by shipping carriers and are not guaranteed.
International Shipping (Outside Europe)
We ship worldwide and work with technicians in many different countries. Depending on your location, we choose the most reliable postal or courier service to ensure safe delivery. If you have specific shipping preferences, just contact us before placing your order — we’re happy to discuss the best option for you. Therefore, delivery times and customs procedures may vary depending on local regulations.
Customs, Duties and Import Taxes
International shipments may be subject to customs duties, VAT, taxes, and import fees determined by the destination country. These charges are the responsibility of the customer. Customers may be required to provide additional information for customs clearance, depending on the destination country. If a shipment is refused or returned due to unpaid customs fees or failure to complete customs procedures, shipping costs are non-refundable. Customers are encouraged to check local import regulations before placing an order.
Incorrect Address Policy
Customers are responsible for providing accurate and complete shipping information. In this case, if a parcel is returned due to an incorrect or incomplete address, the customer will be responsible for reshipping costs.
Refused or Unclaimed Shipments
Lost or Missing Shipments
If a parcel is delayed or lost during transit, we will assist the customer in opening an investigation with the shipping carrier. Refunds or replacements for lost shipments will be issued only after the carrier officially confirms the parcel as lost.
Risk of Loss
Once the order has been shipped and tracking information has been provided, delivery is handled by the shipping carrier. However, if any delivery issues arise, we will assist you and stay in contact with the carrier until the situation is clarified.
Force Majeure
PDR-Tool is not responsible for delivery delays caused by natural disasters, pandemics, customs delays, military restrictions, or other circumstances beyond our control.
Tracking
All international shipments include tracking. Once your order is dispatched, we will provide the tracking number and carrier details.
